Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. We cannot personalise items that breach team licensing restrictions, or that contain profanity or graphic content.

We work to ship your order as soon as possible. Personalised items are made to order, so please allow up to 10 business days for production before your order is dispatched. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it, unused and in its original packaging, with proof of purchase.

Custom and personalised products cannot be returned, as they are made specifically for you. Sale items and gift cards are also non-returnable.

Contact us at customerservice@memorycompany.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Once we have received and inspected your return, we will let you know whether it is approved. If approved, you will be refunded to your original payment method. Please note it can take some time for your bank or card provider to process the refund.