NEW ACCOUNTS:  A request to open a new account mustbe accompanied by a Credit Application, Trade References or credit cardinformation.  The Memory Company(TMC) must approve opening an account beforean order can be processed.  Asignature required on all orders and TMC Credit Applications.

ORDERS:  All orders must meet the terms and conditions established by TMC.  Reorders must meet a $100 minimum dollarvalue.  Minimum ordercharge of $10.00 on orders under $100.00.

SHIPPING:  Orders are shipped FOB Phenix City, Alabama.

TERMS:  Standard terms on approved accounts are Net 30. We also accept Visa, Mastercard, Discover and American Express. No COD orders. A service charge of 1.5%/month (18%) will be charged on all past due invoices.

CREDIT:  An account must be in good standing beforean order can be shipped.

CANCELLATIONS:  Orders can be canceled up to 15 daysprior to the requested ship date but not within 15 days of the requested shipdate.  All cancellations must be in writing and faxed to 334-480-0197 ore-mailed attention customer service to info@memorycompany.com. Backorders can be canceled at any time prior to being staged for shipment.

CLAIMS:  All claims for shortages, damaged merchandise, or any shipping error must be made within 15 days of receipt of anorder, no exceptions.

RETURNS:  A Return Authorization Form must becompleted to initiate the return process.  TMC must approve all returns inadvance.  TMC will accept returns for the following reasons: 

(1) Damaged or Defective Goods,

(2) Over Shipments and Shipping Errors.

Returns accepted for any other reason will be charged a 15% restocking fee and must be shipped back to TMC at the expense of thecustomer.  Returns must have a TMC Return Authorization Sticker attachedto each box.